From August 22 to November 11, I was a culinary intern at Walt Disney World. In a way it was almost two internships in one, since I worked in two locations. I spent the first month at the All-Star Sports Resort. After that, I moved on to the Epcot Food & Wine Festival.
All-Star Sports is one of three sister resorts on the Walt Disney World property (the other two are All-Star Music and All-Star Movies). Each All-Star has its own food court that serves hamburgers, hotdogs, pizza… typical fast food fare. The bulk of my work consisted of grilling hamburgers, cooking grilled cheese sandwiches, and toasting buns. I learned the importance staying organized and working fast when you’re hit by wave after wave of hungry people. I learned to prioritize tasks and get extra things done when things were slow, such as cleaning the fryers BEFORE the dinner rush.
Then it was on to the Epcot International Food & Wine Festival. The festival is an event where you can sample flavors from around the world by visiting the international kiosks set up all over the Epcot World Showcase. For example, the kiosk for Greece served up griddled kefalograviera cheese, Chicken Souvlaki, Greek salad, and yogurt parfaits. The festival also hosts special events that are centered around food and wine–cooking demonstrations by celebrity chefs, wine tastings, chocolate tastings, and more.
I was randomly assigned to work in different kiosks each day. One day I might be griddling cheese in Greece, and the next I might be assembling kalua pork sliders in Hawaii. If I were assigned to send people on breaks, I would work in up to four different kiosks in one day. Sometimes I was a runner, which meant I was in charge of delivering food and extra supplies to certain kiosks. I never knew what I would be doing on a given day. I had to be adaptable and ready for anything.
Working at All-Star Sports had its challenges, but the Food & Wine Festival was more demanding. For one thing, the expectations were higher: Showing up to work without your name tag or wearing white socks were fireable offenses. The hours were longer, and the work itself could be unpredictable and physically demanding. I might spend an entire day doing something easy like serving desserts on plates, or something hard like constantly pulling heavy trays of food out of an oven or pushing around a big cart full of food. I started collecting burns on my arms. I had shifts that stretched over 12 hours. There were a couple of days where I ended up soaked after working in the rain. There were days when my break was cut short and days when I wouldn’t get a break until it was close to the end of my shift. There was also a time I had to scrape food waste from one garbage can to another… by hand. (I had gloves, but it was still disgusting.) Disney had given me brand new shoes at the start of my internship. Less than two months later, the shoes were already falling apart.
Why did I choose to do my internship at Disney World? I think it’s because the parks have always fascinated me. Each time I visit Disney World, I’m struck by the attention to detail. Sometimes it takes my breath away to look close and see just how far Disney went to give the parks their own reality. The architectural details, the landscaping, the music, the smells–they neglect nothing. But the cast members are a huge part of the magic. The cast members are usually helpful, friendly, and upbeat. Disney is a fascinating machine, and I wanted to see what makes it tick.
My internship confirmed something I knew all along: It’s not all sparkly pixie dust behind the scenes. The “magic” of Disney World is made possible through hard work. And believe me, not everyone who works at Disney World is a bouncy, starry-eyed Disney fanatic. I was actually surprised to meet a few cast members who were so bitter and anti-Disney that I was tempted to ask, “Why are you even here?” (I suspect they don’t last long, however.) Knowing what I know about backstage Disney, I’m even more impressed by the fantasy world. In spite of the corporate regime, in spite of the fact that things aren’t so shiny in the background, Walt Disney’s legacy still lives on.
My school had an outline of cooking skills I was expected to use in my internship: Grilling, poaching, braising, and so on. To be honest, I only used a few cooking methods. Although I did get some cooking experience, the lessons I took away from the experience had less to do with cooking and more to do with speed, organization, teamwork, planning ahead, and being adaptable. I learned how to work efficiently in small, tight places. I had the opportunity to work with a wide variety of people with different personalities and skillsets. I learned that exceptional cooking ability isn’t as valuable as being able to follow orders and work harmoniously with others.
In short, I learned that there’s a lot more to cooking than just cooking. That’s probably one of the most important lessons a culinary student can take away from working in the kitchens of Disney World.